Credits

Credits Offered: 1 CAE

pricing

$45 for Member

$75 for Non-member

LEARNING OBJECTIVES

• Establish the elements of a valid market assessment
• Identify three stages and paths for conducting market assessments
• Provide examples of specific tools and practices to use within the three-stage/path framework

SPEAKERS

• Jeff Cobb
• Josh Goldman, MA, CAE, CTA

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• Identify recurring workflow pain points within their organization and reframe them as opportunities for systemization
• Apply practical tools (e.g., Microsoft Planner, Teams, Forms, Excel, Google Photos, and comparable platforms) to streamline operations and reduce manual tasks
• Develop standardized templates and repeatable processes for events, membership campaigns, and sponsorship execution.
• Implement engagement planning strategies that align revenue generation with member value
• Create clearer communication structures that reduce team stress and increase accountability
• Establish a sustainable approach to process improvement by starting small and building incremental wins

SPEAKERS

• Ashley Wakefield

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• Examine why alignment is uniquely challenging in associations
• Recognize the dynamics that cause groups to drift apart
• Explore a leadership shift that helps people move forward together
• Apply three practical steps to strengthen collaboration across boards, staff, and volunteers

SPEAKERS

• Mark Kenny

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• Learn how to identify and target high-potential exhibitors for upselling opportunities
• Gain skills to lead effective upsell conversations that align exhibitor goals with association opportunities
• Develop strategies that maximize revenue growth without overhauling current processes

SPEAKERS

• Julie Minnick

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• Use the Member Experience Chain of Value to connect member experience work to retention and revenue outcomes
• Identify the member behaviors that matter most (renewal, event attendance, referrals, self-service) and how to measure impact
• Learn a repeatable method to uncover the emotions that drive member behaviors using existing surveys + member interviews
• Define one Emotional North Star and pick specific operational actions that create it

SPEAKERS

• Jim Tincher

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• Recognize how AI supports real-time safety and operational decision-making in events
• Assess practical AI tools and case studies relevant to event management
• Apply AI strategies to improve efficiency while enhancing attendee and staff safety

SPEAKERS

• Brian Avery

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• Recognize and diagnose leadership derailers that undermine trust, decision-making, and influence during disruption
• Apply the Legendary Leader Flight Plan™ to strengthen alignment across boards, teams, and stakeholders—creating clarity and momentum in uncertain times
• Utilize the complimentary Legendary Leader RADAR™ Assessment to evaluate personal leadership patterns and uncover strategic shifts that drive lasting impact
• Turn disruption into opportunity by reframing mistakes as catalysts for insight, growth, and transformation

SPEAKERS

• Michael Krumpak, M.S., PCC

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• Learn how to effectively blend digital tools and self-service platforms with a personalized, memorable customer service experience
• Recognize opportunities to elevate both online and in-person interactions to meet the expectations of today's tech-savvy members
• Apply practical strategies to strengthen member or customer satisfaction, manage feedback, and foster loyalty in a digital-first environment

SPEAKERS

• Russ Webb, CAE

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Members

$75 for Non-members

LEARNING OBJECTIVES

• Define the key fiduciary responsibilities of the finance committee and understand how they align with the organization’s investment policy and mission
• Identify prudent practices for monitoring risk, performance, and policy compliance—including benchmarking and fee evaluation
• Leverage peer benchmarking data to evaluate investment outcomes and governance effectiveness relative to similar organizations
• Demonstrate how to use the Study on Nonprofit Investing Dashboard to inform Board discussions, validate fiduciary decisions, and strengthen transparency.
• Develop actionable governance and reporting strategies to make fiduciary oversight more efficient and accountable

SPEAKERS

• Ryan Frydenlund, CIMA, CIPM
• Mark Murphy, CFA
• Dennis Gogarty, CFP, AIF

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• The six essential questions that drive clarity and consistent direction
• Explore how to use these questions to bridge staff and volunteer roles, ensuring responsibility and accountability are clear
• Identify where their own organization may be stuck and begin drafting a playbook page they can take back to their team

SPEAKERS

• Melissa O'Hara

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• Diagnose common Gen AI pain points in membership engagement, content creation, and governance
• Distill root causes of staff resistance, knowledge gaps, and workflow breakdowns
• Prioritize high-value Gen AI use cases that align with strategic goals, risk appetite, and resource constraints
• Craft responsible data-governance protocols that satisfy privacy, intellectual-property, and ethical requirements
• Implement iterative pilot projects that generate quick wins, validate assumptions, and secure stakeholder buy-in
• Measure success using clear KPIs for efficiency, member satisfaction, revenue diversification, and brand authority

SPEAKERS

• Gleb Tsipursky

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• The difference between 2-D and 3-D communication conversations and means
• How to select the proper channel for conversations to maximize efficiency
• New tools to improve communication in a post-pandemic and hybrid workplace

SPEAKERS

• Neal Glatt

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• Define the concept of a Mentor Suite and identify the seven key types of mentors every leader needs to sustain professional growth and personal well-being
• Assess their current mentorship ecosystem and pinpoint gaps where targeted mentor relationships could enhance leadership effectiveness and resilience
• Develop an action plan to intentionally build, diversify, and activate their Mentor Suite to support strategic decision-making, confidence, and innovation

SPEAKERS

• Mary Hemphill

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• Examine how associations are shifting from reminders to value
• Apply behavior-based signals, simple questions, and timely nudges to re-engage members well before their expiration date
• Identify simple, scalable tactics to create personalized renewal journeys that feel conversational and relevant rather than transactional

SPEAKERS

• Dave Will

Credits

Credits Offered: 1 CAE

pricing

$45 for Member

$75 for Non-member

LEARNING OBJECTIVES

• Evaluate Current AMS Effectiveness
• Apply Strategic Decision Framework
• Develop Implementation Strategy

SPEAKERS

• Ashish Malik, MBA, PMP

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• To enable leaders to ensure the Board focus is on a strategic governance partnership that drives the association's mission.
• To provide a step-by-step blueprint for transforming a board into an effective strategic asset.
• To understand how to implement new processes and communication frameworks that build trust and foster shared leadership.

SPEAKERS

• Susan Iris

Credits

Credits Offered: 1 CAE

pricing

$45 for Association Member

$75 for Non-member

LEARNING OBJECTIVES

• Differentiate between goals, strategies, and tactics to better align your organizational focus
• Apply a practical framework for identifying root causes and adjusting efforts accordingly
• Develop habits and accountability structures that make strategic plans actionable and resilient over time

SPEAKERS

• Avi Olitzky

Credits

Credits Offered: 1 CAE

pricing

$45 for Member

$75 for Non-member

LEARNING OBJECTIVES

• How to strike a natural balance between professional and approachable
• Tailoring your messaging to what truly matters to your members
• Use stories, imagery, and even a little humor to stand out and spark connection

SPEAKERS

• Stacey Shipman

Credits

Credits Offered: 1 CAE

pricing

$45 for Member

$75 for Non-member

LEARNING OBJECTIVES

• Identify and describe the need for a longitudinal model of practice for members' careers.
• Describe and explain the stages of a member career focusing on consumption, contribution, and community building.
• Address practical applications for using the model in one's association.

SPEAKERS

• James Young

Credits

Credits Offered: 1 CAE

pricing

$45 for Member

$75 for Non-member

LEARNING OBJECTIVES

• Establish a culture of accountability
• Adhere to ethical principles
• Communicate the importance of ethical decision making

SPEAKERS

• Bonnifer Ballard

Credits

Credits Offered: 1 CAE

pricing

$45 for Member

$75 for Non-member

LEARNING OBJECTIVES

• Identify key components of a successful association-corporate partnership that can generate both revenue and in-kind support
• Evaluate the broader benefits of strategic partnerships, including brand alignment, cost savings, and increased organizational visibility

SPEAKERS

• Alex Wesley

Credits

Credits Offered: 1 CAE

pricing

$45 for Member

$75 for Non-member

LEARNING OBJECTIVES

• Define diversity, equity, and inclusion and their benefit to the association and its membership
• Discuss the influence of both conscious and unconscious biases within the organization and its culture
• Identify policies that champion diversity and inclusiveness

SPEAKERS

• Shelley Davis Boyd, MBA, CAE

Credits

Credits Offered: 1 CAE

pricing

$45 for Member

$75 for Non-member

LEARNING OBJECTIVES

• Develop a mindset and management approach that remains effective amid rapid technological advancements and organizational shifts
• How to navigate difficult conversations with employees using Improv techniques to foster a positive and transparent workplace culture
• Apply interactive Improv exercises to boost team collaboration, reduce resistance to change, and create a more resilient leadership style

SPEAKERS

• Jessica Brustad

Credits

Credits Offered: 1 CAE

pricing

$45 for Member

$75 for Non-member

SPEAKERS

• C.J. Cavin

Credits

Credits Offered: 1 CAE

pricing

$45 for Member

$75 for Non-member

LEARNING OBJECTIVES

• Understand the Basics of Financial Statements
• Evaluate Financial Performance
• Interpret Financial Data for Strategic Success

SPEAKERS

• Jackie McLaughlin, CPA