What do you say? Communicating Across Barriers, Around Conflict and Over Clutter

Published by Texas Society of Association Executives and Georgia Society of Association Executives


-Understand the role communication plays in professional relationships
-Explore the three dimensions of communication
-Discuss the pros and cons of communication tools
-Develop simple, effective techniques for reducing excommunications
-Enhance your communication strengths, downplay your weaknesses, and build your likeability
-Learn the power of perception and adaption
-Understand how to handle difficult conversations & situations
-Deal with different personalities
-Learn how to advocate rather than "SELL" through communication techniques

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Please note that CAE exam and renewal applicants can only use a maximum of 50% of their application hours from self-study programs.

Marny L. Lifshen
Marny Lifshen is an author, speaker, coach and marketing communications consultant with more than 20 years of experience. She works with businesses and individuals to develop brand awareness and credibility with key audiences, and to establish relationships with key influencers.

Marny is the author of the award-winning Some Assembly Required: A Networking Guide for Women. She is a nationally recognized expert on professional women’s networking, communication and...More

Originally Published

August 7, 2014

Program Titles and Supporting Materials

This program contains the following components:

  • What do you say? - Video
  • What do you say? - Audio
  • What do you say? - Paper

How To Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements

You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.


If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

Click on jurisdiction for specific details

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